Call Center Banking Representative Job at Liberty Federal Credit Union, Evansville, IN

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  • Liberty Federal Credit Union
  • Evansville, IN

Job Description

Liberty FCU, a full-service credit union, is currently seeking a full-time Call Center Banking Representative to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired.Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.


Duties and responsibilities include but are not limited to the following:

  • Provide exceptional phone service to members.
  • Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
    • Ask "out-of-wallet" questions for verification purposes.
    • Complete extensive verification of each member to avoid fraud and identity theft.
  • Process withdrawals, loan payments, transfers, and check orders.
  • Place stop payments on checks, cashier's checks, ACH debits and payments, and process the applicable paperwork.
  • Assist with ITM (Interactive Teller Machine) services when needed.
  • Strive to meet cross-selling and departmental goals.
  • Assist members with questions concerning ATM, debit and credit cards.
  • Provide membership information.
  • Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
  • Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
  • Provide information on new and ongoing promotions.
  • Assist with online banking duties.
  • Assist members with various Digital Banking services.
Benefits and Compensation:
  • Bonus and incentive opportunities
  • Paid Holidays
  • Paid Time Off (Vacation, Sick and Personal Days)
  • Medical, Dental and Vision Insurance
  • 401(k) retirement program with matching funds
  • Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
  • Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Job Tags

Full time, Temporary work

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