Job Description

Customer Support Analyst

Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Location Note: On-Site Support Required

Position Description:

E-volve Technology Systems, Inc. is seeking a strategic and results-driven Change Manager to support a client's business system modernization initiatives. This role is responsible for leading the design, implementation, and oversight of change management and operational readiness strategies that ensure the successful adoption of process and technology changes. The ideal candidate will drive operational readiness, lead eLearning initiatives, and oversee a portfolio of internal-use software to ensure alignment with business goals and seamless integration across teams. Qualified candidates will have direct experience in change management, strategic communications and project management. Position requires dynamic interpersonal skills, initiative and creativity.

Key Responsibilities

• Change Management Strategy & Execution
• Develop and implement comprehensive change management plans to support major transformation initiatives and technology rollouts.
• Conduct stakeholder impact assessments and create engagement strategies that support user adoption and minimize resistance.
• Lead just-in-time learning and knowledge resource initiatives.
• Coordinate with business teams to ensure consistent eLearning and messaging and a positive transition experience.
• Operational Readiness
• Lead operational readiness planning and execution to ensure teams, systems, and processes are prepared for implementation.
• Identify risks, gaps, and dependencies that may impact readiness, and work cross functionally to resolve issues ahead of deployment.
• Develop readiness metrics and reporting to track progress and drive accountability.
• Internal Use Software Portfolio Management
• Manage the lifecycle of internal-use software (IUS) projects, including customer requirements assessments, prioritization, and management on behalf of the client.
• Collaborate with technical teams, business stakeholders, and product owners to ensure quarterly and annual validation of IUS.

Stakeholder Engagement and Leadership

• Act as a change advocate across the organization, engaging with team leadership to ensure alignment across change efforts.
• Facilitate working groups, steering committees, and project team meetings as needed to communicate change progress and gather feedback.
• Mentor and coach team members and stakeholders in best practices for managing organizational change.

Position Requirements:

• Expert knowledge of change management, and operational readiness planning and execution.
• Strong interpersonal and communication skills, with a proven ability to influence and lead across functions.
• High-level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio).
• Ability to use SharePoint and collaboration tools (e.g. MS Teams, IC Connect).
• Experience with Service Request/Trouble Ticketing system applications (i.e., Jira, Service Now).
• Experience managing or supporting IT modernization initiatives a plus.
• Proficiency in change management methodologies.
• Work with higher-level program managers to provide effective and efficient management of the contractor's effort.

Qualifications

Required:

• U.S. citizenship
• Current TS/SCI Security clearance
• Current CI poly or eligibility to obtain CI polygraph
• Master's degree preferred, and 14+ years of relevant experience in change management, Program/project management, or related roles

Preferred:

• Certification in Change Management (e.g., Prosci, CCMP).
• PMP or equivalent project management certification.
• Experience with Agile methodologies or product management frameworks.
• Experience in a highly regulated or government contracting environment.

E-volve Technology Systems salaries are determined by various factors, including but not limited to location, the candidates' education, skills, experience, and competencies, as well as contract-specific funding and organizational requirements. The projected compensation range for this position is $175,000 - $195,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of E-volve's total compensation package for employees.

E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA). E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.

Please email any questions to: resumes@e-volvetechsystems.com

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