Incident Response Intelligence Analyst Job at Openkyber, Pennsylvania

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  • Openkyber
  • Pennsylvania

Job Description

Position Title: Incident Manager/ Coordinator Location: Columbus, OH

Role Overview We are seeking a (Incident Manager) to lead and manage high-severity IT incidents (P1/P2) across enterprise systems. This role acts as the central command during outages , ensuring rapid triage, clear communication, and timely resolution while engaging cross-functional technical teams.

Key Responsibilities

  • Lead Major Incident bridge calls and drive real-time resolution across teams
  • Coordinate end-to-end incident triage, escalation, and recovery
  • Provide clear, concise updates to business stakeholders and leadership
  • Own and facilitate Root Cause Analysis (RCA) and post-incident reviews
  • Monitor service health and ensure timely response to outages/performance issues
  • Support Disaster Recovery (DR) exercises and readiness activities
  • Prepare Start-of-Day (SOD) reports and lead daily readiness meetings
  • Ensure proper documentation and tracking of incidents within ITSM tools

Basic Qualifications

  • 3+ years of experience in Incident Management / IT Operations
  • Strong understanding of incident lifecycle & escalation processes
  • Experience working in high-pressure, fast-paced environments
  • Excellent verbal and written communication skills

For applications and inquiries, contact: hirings@openkyber.com

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