Job Description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Senior Change Manager in Irving, TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 months duration with potential to extension or conversion

Key Responsibilities

• Lead end‑to‑end change management activities across two Merchant Services organizations.
• Drive strategy and execution for stakeholder engagement, communications, readiness, and adoption.
• Communicate with clarity and precision—verbally and in writing—to senior leaders, cross‑functional teams, and technical partners.
• Condense complex information into concise messaging, decks, and executive summaries.
• Manage up, across, and with peers; influence without authority at multiple levels.
• Navigate and resolve conflict professionally; facilitate consensus across differing viewpoints.
• Lead and coach others when needed, supporting a collaborative team environment.
• Bring a solutions‑oriented mindset; solve problems independently without needing to be told each step.
• Adhere to established processes and governance while remaining engaging, approachable, and professional.
• Partner closely with internal teams to support large‑scale transformation activities within Merchant Banking (required experience).

Qualifications

• Proven senior‑level change management experience, ideally within financial services or merchant banking.
• Demonstrated ability to manage stakeholders at varying levels—from peers to executives.
• Strong executive presence and professional communication skills (written, verbal, and presentation).
• Ability to condense messages into fewer words without losing meaning (critical to this role).
• Evidence of driving outcomes through specific actions—candidates must speak to what they did, not just what “should” be done.
• Experience leading or coaching others.
• Demonstrated ability to independently figure things out, take initiative, and anticipate needs.
• Professional conflict‑resolution skills; ability to be assertive and maintain respectful dialogue.
• Experience working on merchant banking / merchant services transformation initiatives (non‑negotiable).

Technical Skills

• Strong proficiency in Microsoft Office, especially:
• PowerPoint (ability to build concise, high‑impact executive decks)
• Excel
• Word
• SharePoint experience (site management, document organization, posting communications).
• Strong general technology aptitude; able to learn tools quickly.

Preferred Traits

• Engaged, proactive, self‑motivated.
• Kind, polite, collaborative, and process‑adherent.
• Confident and assertive without being aggressive.
• Seasoned, mature communicator.
• Learns quickly—both “the hard way” and the right way—and applies lessons effectively.
• Must demonstrate strong professionalism, curiosity, and desire to grow and lead.

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